CUSTOMER SERVICE

Yes. There are many good bottles out there under $15.

Most wine will last another day open on the counter and up to a week if placed in the fridge. See our pointers for how to store wine.

Food Lion created healthy saver to support our customers that do not have prescription coverage, or are under-insured. As a member of the Food Lion healthy saver program, customers save on hundreds of generic prescription drugs (only $4 for each prescription). Additionally, for those prescriptions you fill on a regular basis, you pay just $10.99 for a 90 day supply. Lastly, with healthy saver, customers save on most all of your other prescriptions, including generic and brand name medications.

Customers can order a prescription  24 hours a day, 7 days a week.  (EPharmacy will assign a pick-up time based on store hours.

1. Visit togo.foodlion.com
2. Enter your zip code for pick-up service
3. Fill in the required fields

To make any changes to your account once you've logged in, click "Account" and then "Your Account" from the drop down menu.

Through Instacart's mobile app, the shopper is able to communicate if there are any out of stock issues or substitute issues. You may update your communication preferences by visiting your account and selecting both bars to be green on the right hand side for SMS (text) messages and a call before checkout. They will only contact you if there are changes pending to your order. If you prefer no communication, you may keep both bars red. While placing the item in your basket, you may add some substitution preferences if desired.

The very first Food Lion To-Go pick up service is FREE!*

$1.99 for a 2-hour pick-up window with purchase of $35 or more*

$3.99 for a pick-up under $35*

*Prices subject to change with minimun purchase of $10

If you're ordering from the deli and the items are measured by pound, feel free to include the quantity count in the comments section to communicate any stipulations included in your order.

You can review your receipts two ways:

1. After scheduled pick-up a text or email is received
2. Food Lion To-Go Account

Once the groceries have been picked up, you will receive an email and text notification with a link to your receipt, where you can rate the order and leave feedback. When logged into your Food Lion To-Go account menu, you can select Order History and view your receipt.

Food Lion To-Go is a service that allows customers to shop online, from any computer, iPhone, iPad or Android device, and have their groceries ready for them to be picked up at the store upon their scheduled arrival.

We try to offer almost everything that is available in-store except tobacco, gift cards, lottery, postage stamps, seasonal/General Merchandise and services. Beer/Alcohol is only offered North Carolina.

Please refer to Food Lion To-Go's Customer Happiness Team:

• https://togo.foodlion.com/help
• 1.888.246.7822
• happycustomers@instacart.com

Food Lion To-Go honors same as in-store pricing, including MVP Savings. Any load to card, CPG Coupons and Savings Center offers cannot be redeemed on an Food Lion To-Go order

Shopping portal is managed and maintained by Instacart and has no affiliation with www.FoodLion.com.

MVP in-store savings can be viewed once your loyalty card information has been added to your Food Lion To-Go account under Loyalty Cards. Once your MVP Loyalty card information is entered, the MVP pricing will show in red.

For our customers’ safety, Food Lion, as an organization, has decided to take this approach in order to maintain as much traceability of our meat products as possible. This will allow us to act quickly and remove any affected product in the event of a food recall.

The U.S. Department of Agriculture (USDA) does not permit the use of hormones in raising hogs or chickens, turkeys and other fowl. That is why the USDA does not allow the use of the term "no hormones added" on labels of pork or poultry products unless it is followed by a statement explaining that "Federal regulations prohibit the use of hormones."

Yes, all of our fresh Beef is 100% USDA Choice. 

There are two primary differences between natural and processed cheeses. These differences are whey and emulsifiers. Natural cheeses have the whey pressed out of them while processed cheese does not. Processed cheese also contains emulsifiers, which help keep the fatty and non-fatty ingredients mixed together

ESL (extended shelf life) milk is labelled as longer lasting than regular fresh milk but must still be stored on refrigeration. It doesn't spoil as quickly as fresh milk. An unopened bottle or carton of ESL milk when stored on refrigeration will keep for 21 to 30 days. UHT (ultra heat treated milk) can be stored at room temperature for up to 12 weeks.  UHT milk is heated at very high temperatures  ( over 275 degrees Fahrenheit) for up yp 1-4 seconds. Once opened this milk must be refrigerated. 

Cage Free eggs are from hens that are able move around freely in an open barn where they provided with nest boxes. Free range eggs are similar to cage free eggs except that hens have a chance to forage on the grass. 

In-store: Food Lion gift cards can be purchased at any Food Lion store.

Phone: Contact the Food Lion Gift Card Team at (800) 811-1748 to purchase or reload gift cards. Our Gift Card Sales Department is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (ET)

Online: Our gift card page allows you to buy or reload Food Lion gift cards and eGift cards. Choose from a variety of designs.  Standard shipping is free.

We carry a variety of baby food and formula to meet the special needs of our customer's little ones.  Please consult your pediatrician to confirm the product meets the dietary need of your child.

We guarantee all of our products. If any product you purchased does not meet your expectations, please return the item to the place of purchase and receive a full refund.

Drinking lots of water will help prevent dehydration and also help to detoxify your liver and gall bladder. This means that your body will be able to clean the blood faster to get rid of toxins that contribute to bad skin.

Sleep is when your body rejuvenates itself. If you do not get sufficient sleep, your body and your cells (including the cells in your skin) will not have a chance to be renewed as quickly. Seven, if not eight hours of rest a night is recommended.

The very first Instacart delivery is FREE!*

$5.99 for a 2-hour delivery with purchase of $35 or more*

$9.99 for a delivery under $35*

*Prices subject to change

You can review your receipts two ways:

1. After delivery via text or email
2. Instacart Account

Once the groceries have been delivered, you will receive an email and text notification with a link to your receipt, where you can rate the order, tip the Instacart delivery driver and leave feedback. When logged into your Instacart account menu, you can select Order History and view your receipt.

Daily: 9am – 10pm

*Subject to availability

Please refer to Instacart's Customer Happiness Team:

• https://www.instacart.com/help
• 1.888.246.7822

We try to offer almost everything that is available in-store except tobacco, gift cards, lottery, postage stamps, seasonal/General Merchandise and services. Beer/Alcohol is only offered North Carolina.

Instacart is a service that allows customers to shop online, from any computer, iPhone, iPad or Android device, and have their groceries delivered to their home at a scheduled time.

Through Instacart's mobile app, they are able to communicate if there are any out of stock issues or substitute issues. You may update your communication preferences by visiting your account at www.instacart.com/store/account/notifications and selecting both bars to be green on the right hand side for SMS (text) messages and a call before checkout. They will only contact you if there are changes pending to your order. If you prefer no communication, you may keep both bars red. While placing the item in your basket, you may add some substitution preferences if desired.

MVP in-store savings can be viewed once your loyalty card information has been added to your Instacart account under Loyalty Cards. Once your MVP Loyalty card information is entered, the MVP pricing will show in red.

Instacart honors same as in-store pricing, including MVP Savings. Any load to card, CPG Coupons and Savings Center offers cannot be redeemed on an Instacart order.

A hold is placed on the credit card used for purchase until the actual transaction occurs.

Instacart is a separate entity from Food Lion and is not associated with www.FoodLion.com. Therefore, information from www.FoodLion.com will not transfer to www.Instcart.com/store/food-lion.

Yes, we offer a wide variety of Party Platters for all of your needs. 

At Food Lion, we want every experience to be the best.  If you are dissatisfied with any product you bought in our store, please return it to us (in its original packaging) for a full refund.

Although it is our pleasure to take your order at any time, we appreciate a minimum of 48 hours to properly prepare your platter.

You can apply online by going to www.hannaford.com or www.foodlion.com > Scroll down to the bottom of the webpage and click on "Careers">click on view job openings>If you currently work for the company and know your PeopleSoft ID and password select "yes" and login. If you are not an associate or do not know your login please click "no".>Next you will be on the Search open jobs page. Fill out the form using the instructions on the Search Open Job page. Once filled out, click "submit">All jobs that are open will show up based off the search criteria that you entered.>If you find a job that interests you, click on the job title to see the description of the position.>to apply, click the "Apply Online" link at the bottom of the job description.

You can check online by going to www.hannaford.com or www.foodlion.com > Scroll down to the bottom of the webpage and click on "Careers">click on view job openings>If you currently work for the company and know your PeopleSoft ID and password select "yes" and login. If you are not an associate or do not know your login please click "no".>Next you will be on the Search open jobs page. To log into your old account, click on "Edit Your Application" on the left-hand side of the page.>Enter the email address and password used when last applied.>Once you log in, you should see the application you previously filled out. You can now edit your application or update your email address and password.

Measure of how much alcohol is contained in the beer as a percentage of volume/weight.

Inadequate draining of vegetables before freezing, slow freezing or fluctuation of storage temperatures above 0°F may cause undesirable formation of large and excessive ice crystals. This can affect the texture as well as appearance of frozen vegetables.

Freeze and store foods at 0°F or less.

Food Lion offers a variety of natural and organic products in both National and Store Brands to meet our customer's needs and preferences. Be sure to ask a store associate if you need assistance locating natural and organic products in your local Food Lion.

Organic claims are defined and regulated by USDA. "100% Organic" describes a product that contains 100% organic ingredients. "Organic" is used to label a product that contains a minimum of 95% organic ingredients. "Made with Organic" is used to label a product that contains at least 70% organically produced ingredients. To learn more about Organic labeling, click here: https://www.ams.usda.gov/grades-standards/organic-labeling-standards 

If you wish to sign up for Food Lion Email through SMS, text Fresh to MVPMVP or 687687.

The Food Lion SMS Email Signup program is a mobile service that allows customers the opportunity to text to sign-up for MVP weekly Ad specials email.

Food Lion is proud to offer our customers a variety of high quality products.  On occasion, items  can be recalled for a variety of reasons, often by the manufacturere themselves. In all cases, ensuring the safety and consistency of our products are the highest priority at Food Lion.  We are happy to replace the recalled items or give customers a full refund, whichever you prefer.  

Common phrases used to date foods:  "Sell-by" date tells the store how long to display the product for sale.   "Freeze-by"  date tells the consumer to prepare or freeze the product by  date.  "Use-by" date is the last date recommended for the use of the product while at peak quality.    "Best if used by"  date is recommended for best flavor or quality.  It is not a purchase or safety date.   The dates provided on foods are the food manufacturer's recommendations regarding optimal eating experience and quality. 

We operate in 10 states and buy from farmers/growers in every state when the produce is available or in season.  Food Lion operates in the following states: Delaware, Georgia, Kentucky, Maryland, North Carolina, Pennsylvania, South Carolina, Tennessee, Virginia, and West Virginia.

Food Lion only buys products from USDA (United States Department of Agriculture) Certified farms.  The farms are USDA certified in industry best practices.  All certified farms are subject to routine inspections.

Our Food Lion bakeries carry a wide assortment of breads, rolls, cakes, cookies, breakfast items and desserts. Our goal is to be in stock on those everyday items that our customer demands (for example, Italian bread, glazed donuts, chocolate chip cookies, and occasion cakes). If we no longer carry an item, it may have been a seasonal or holiday item and will be back the next time that season or holiday comes around. We continually aim to ‘surprise and delight’ the customer with rotating items and flavors that may have only a limited time offering. Other times an item may have been deleted due to it not meeting our high quality expectations.    

Many of our delicious bakery products are baked fresh daily including, but not limited to, our gourmet cookies, turnovers, fruit bites, and Italian and French breads. No matter how the bakery item is prepared, it is guaranteed to be of the highest quality so that our discerning customers are completely satisfied.

Food Lion has a double your money back on all Food Lion brand products. If any product you purchased does not meet your expectations, please return the item to the place of purchase and receive double your money back.

With Companion, you know you are providing the nutrition and quality of national leading brands at much lower prices.  Good for them and you.  So, with the money back guarantee, give our brand a try and surround yourself with happy furry friends.

Food Lion has a double your money back on all Food Lion brand products. If any product you purchased does not meet your expectations, please return the item to the place of purchase and receive double your money back.

If you have a My MVP Account, click here to be taken to your My Profile where you can update your Communication Preferences.

If you do not have a My MVP Account, you can sign up for emails at the same time you sign up for your My MVP Account by filling out our simple registration form here. https://www.foodlion.com/registration/

If you want to sign up for emails without signing up for a My MVP Account, you can sign up using our Email Sign Up form here. https://www.foodlion.com/email-sign-up/

FDA has defined the term "gluten-free" for food labeling as a gluten limit of less than 20 parts per million (ppm). 

Food Lion offers a variety of gluten-free products, and makes them easy to find by using a gluten-free symbol on our shelf tags for gluten-free products. Be sure to ask a store associate if you need assistance finding gluten-free items.

• See Store Manager for assistance. 

• Please login to your MVP Account to verify information is correct. 

• If you need additional assistance, you may contact Consumer Relations at 1.800.210.9569

• Offers will automatically be loaded to your MVP card when you visit the Shop & Earn page.

• Earn rewards before the 1st of the following month when the rewards refresh to a new set.

• You have until the end of following month is over to redeem rewards – check your "Wallet" for the balance.

• Once earned, rewards will be redeemed on the next shopping trip with your MVP card.

• Progress for each offer can be tracked at foodlion.com.

• Every 1st of the month there will be new offers provided to each Shop & Earn user. 

• Those offers are available to each user to work towards the threshold of the reward until the end of that month. 

• Shop & Earn rewards are redeemed automatically on the next shopping trip. 

• Visit Foodlion.com and login to your online account (or sign up for a new account). 

• Click on your name to view your personal information. 

• The pencil will indicate where you may "Edit" your account information, communication preferences and your favorite Food Lion. The MVP Account Number will also be displayed for viewing only. 

• If you are unable to change this information, please contact Consumer Relations at 1.800.210.9569

• Shop & Earn available balance is displayed in "My Wallet". 

• The rewards earned during the month will be available from the moment the reward was earned through the following month – giving you a maximum of 60 days and a minimum of 30 days to use Shop & Earn rewards. 

• Food Lion offers targeted offers for items that you already purchase each month!

• The offers available to load on your MVP card will be personalized for your shopping needs.

• Visit foodlion.com and sign in to your MVP Account (or create a new account).

• Once you're logged in, click the link to "Shop & Earn" found under the "Savings" tab.

• First time users will see a brief tutorial banner above their offer catalog.

• Everyone else will immediately see their available offers.

• Offers will automatically be loaded to your MVP card and purchases will automatically be contributing to the thresholds.

• Ensure you use the same Alternate ID and MVP card for every transaction.

• If you use your Alternate ID, you will find the MVP card associated with it at the bottom of the receipt.

• If you need to update your information, please contact Consumer Relations at 1.800.210.9569.

• Each Shop & Earn reward is offered once for the entire month. 

• If the reward is earned in the first week of the month, it will then be marked as redeemed at the next visit and will be viewable in "My Wallet".

As of March, 31, 2012, Food Lion has committed to sourcing all of the seafood it sells from sustainably harvested fisheries and farms. This commitment helps to ensure that seafood will be available for future generations and that its production has minimal impact on the environment.  For more detailed information regarding this commitment, refer to our Sustainable Seafood Policy.

All food products at the seafood counter, in the center of the store (e.g., canned fish), and in the frozen section meet the criteria outlined in our policy.

Sustainable seafood is seafood that is either caught or farmed in ways that consider the long-term vitality of harvested species and the well-being of the oceans.